Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when using our website and services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. It applies to all users of our services.

1. Legal Status

We operate as an online casino service provider under an international gaming framework. We are the data controller for personal information we collect through our platform and services. Where required by law, we cooperate with regulators and law enforcement in handling lawful requests for data.

2. Registration and Login Process

When you create an account or log in, we collect the information needed to provide and secure your account. This includes:

• Contact details (email address)
• Account credentials (username, password)
• Basic identity details (full name, date of birth) to verify age and eligibility
• Account activity and service preferences

We may also require identity verification (for example, government ID and proof of address) to meet regulatory and security requirements. Account activation is typically immediate after registration but verification reviews may take additional time depending on document quality and volume.

We permit only one account per person, household, or device as described in our terms. Providing accurate and complete information is your responsibility.

3. Games and Software Providers

To provide gameplay, we share limited personal data and activity information with third-party game providers and platform partners. This sharing enables game delivery, session continuity, and fair play monitoring.

Third-party providers process data under their own privacy practices while working with us. We select partners who apply appropriate technical and organisational measures to protect personal data.

4. Bonuses and Promotions

We use personal data to operate promotions, bonuses, and marketing activities. This may include:

• Notifying you of offers and promotional opportunities
• Applying, tracking and validating promotional eligibility
• Measuring and improving marketing effectiveness

You can opt out of marketing communications at any time via your account settings or by contacting us. Marketing based on your preferences or behaviour may be carried out with your consent where required by law.

5. VIP and Loyalty Program

Our loyalty and VIP program collects and processes gameplay and account activity to allocate points, determine tier status, and deliver rewards. Data used for these purposes may include:

• Play history and wagering activity
• Account status and membership level
• Preferences and communication history

We use this information to personalise offers and to manage program integrity. Points and benefits are subject to program rules, and points may expire if program conditions are not met.

6. Payment Methods and Banking Terms

We retain records of account activity and related administrative data necessary to operate your account and comply with legal and regulatory obligations. This information is processed securely and used only for account management, fraud prevention, and compliance with applicable rules.

7. Key Terms and Conditions

We process personal data to perform our contract with you, to comply with legal obligations, and for our legitimate interests such as fraud prevention, ensuring platform security, and maintaining service quality. In some cases, we rely on your consent for specific activities, including certain marketing communications.

We may restrict or close accounts if terms are breached, and we will process data as necessary to investigate and resolve such matters. Automated checks may be used to detect suspicious patterns; human review is applied where appropriate.

8. Mobile and Technical Features

When you access our services via mobile devices or apps, we may collect device and technical data to improve performance and security. This can include:

• Device type and operating system
• App identifiers and device tokens
• IP address and general location data (city/region)
• Crash and diagnostic information

Where supported by your device, optional biometric features (such as fingerprint or facial recognition) may be used to secure access. Biometric authentication is handled by your device and associated providers; we store only the authentication token or device reference needed to enable the feature.

9. Security and Fair Play

We use industry-standard technical and organisational measures to protect personal data, including encryption in transit, access controls, regular security testing, and monitoring. We maintain safeguards to protect against unauthorised access, disclosure, alteration, and destruction of data.

We also rely on audits and independent checks to support fair play and integrity of our services. While we take reasonable steps to secure data, no system is completely immune to risk.

10. Responsible Gambling Features

We provide tools to help you manage play, such as account limits, time-outs, and self-exclusion options. To operate these tools, we process activity and account information and may retain records of choices you make about restrictions.

We offer resources and guidance to support safer play. If you request assistance or support, we will process the information you provide to respond appropriately. Our responsible gambling tools may not be linked to external province-wide schemes in all jurisdictions; please consider local resources if you require broader restrictions.

11. Advantages and Disadvantages

Using our services brings benefits such as personalised content, loyalty rewards, and faster account handling. To provide these benefits, we collect and use certain personal data.

Possible trade-offs include profiling for personalisation and marketing. We manage these risks by minimising data collection, offering opt-outs, and implementing strong security and retention limits.

12. General Casino Information

Data retention: we retain personal data only as long as necessary for the purposes set out in this policy, to comply with legal obligations, and to resolve disputes. Specific retention periods vary by data type and legal requirements.

Your rights under applicable data protection laws include:

• Right to access and obtain a copy of your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data in certain circumstances
• Right to restrict or object to certain processing activities
• Right to data portability where applicable
• Right to withdraw consent where processing is based on consent

To exercise these rights or if you have questions about our privacy practices, contact us at: [email protected]

If you are in the EEA, UK, or another jurisdiction with a supervisory authority, you also have the right to lodge a complaint with the relevant authority if you believe our processing violates applicable law.

International Transfers

Personal data may be processed or stored in countries outside your jurisdiction. Where transfers occur to jurisdictions without an adequacy decision, we implement appropriate safeguards, such as contractual arrangements, to protect your data.

Children and Minimum Age

Our services are intended for adults only. We do not knowingly collect personal data from persons below the minimum age required to use our services. If we become aware that we have collected such data, we will take steps to delete it.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you in accordance with applicable law and update the policy's effective date. Continued use of our services after changes means you accept the updated policy.

Contact

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]