Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with Oxibet Casino. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have regarding your information. It applies to anyone who visits our website or creates an account with us.

Information We Collect

We collect information you provide directly and information that is generated or observed as you use our services. We only collect what is necessary to operate our site, provide services, and meet legal obligations.

Account and identity information: name, email address, username, date of birth, and any identity documents or proof of address you provide to verify your identity.
Contact information: postal address and telephone number when you supply it for account or support purposes.
Profile and preferences: language, communication preferences, and settings you choose within your account.
Communications: content of correspondence between you and our support team, and records of your requests and our responses.
Technical and usage data: IP address, device and browser information, operating system, pages visited, features used, and interaction data collected through cookies and similar technologies.
Location data: approximate location derived from your IP address, when necessary to provide or restrict services.
Aggregated or anonymized data: data that has been aggregated or de-identified so it no longer identifies you, used for analytics and service improvement.

How We Use Your Information

We use personal information to operate our services, communicate with you, comply with legal obligations, and improve our offerings.

To create, manage and verify your account.
To provide, maintain and personalize our services and features.
To respond to your inquiries and provide customer support.
To detect, prevent and address fraud, abuse, security incidents, and other prohibited or illegal activities.
To send service-related messages such as account notifications, updates and security alerts.
To send marketing communications where you have given consent; you can opt out at any time.
To perform internal analytics and improve site performance, content and user experience.
To comply with laws, regulations, and lawful requests from public authorities.

Legal Bases for Processing (GDPR)

Where applicable, we rely on the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide services and fulfill our contractual obligations to you.
Consent: where you have given clear consent for specific processing (for example, marketing communications or certain cookies).
Legitimate interests: where we have a genuine and legitimate reason to process data, such as fraud prevention, site security, and service improvement, provided these do not override your rights and freedoms.
Legal compliance: processing necessary to comply with legal obligations or respond to lawful requests from authorities.

Cookies and Similar Technologies

We use cookies and similar technologies to understand how you use our site, to remember your preferences, and to provide a balanced user experience.

Essential cookies: required for basic site functionality and security.
Performance and analytics cookies: help us improve our site by collecting information about usage and performance.
Functional cookies: remember your preferences and provide enhanced features.
Advertising and targeting technologies: used only with your consent to deliver relevant content and measure the effectiveness of promotional efforts.

You can manage cookie preferences through your browser settings and any cookie controls provided on our site. Blocking some cookies may affect site functionality.

Data Sharing and Disclosure

We share personal information only as described here and where necessary to provide our services or comply with legal obligations.

Service providers: third parties who perform services on our behalf, such as hosting, analytics, and customer support. They are permitted to use your information only as instructed by us.
Legal and safety: when required by law, legal process, or to protect our rights, property or safety, or the rights, property or safety of others.
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction. We will require any buyer to respect the privacy commitments in this policy.
Affiliates and partners: where needed for account management or service provision, and only under confidentiality obligations.

International Transfers

Personal data may be transferred to and processed in countries other than the one in which you live. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other measures required by applicable law.

Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction. These measures include access controls, encryption in transit, regular security reviews, and staff training. While we strive to protect your data, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and the purposes for which it was collected. When data is no longer needed, we delete or anonymize it.

Your Rights

Depending on applicable law, you may have rights regarding your personal data. These may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal obligations and necessary retention requirements.
The right to restrict or object to processing in certain circumstances.
The right to data portability where applicable.
The right to withdraw consent at any time, without affecting processing based on consent before withdrawal.

To exercise your rights or make a privacy-related request, contact us at [email protected]. We may need to verify your identity before responding. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local supervisory authority.

Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child without proper verification of parental consent where required, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site and note the effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]